Billing Support Menu

Billing Support

How Do I Cancel My Account?

To cancel your Total Security account you will need to cancel all active subscriptions.

To find out how to cancel a subscription please select the payment method below which you used to pay and follow the steps to manage it..

On your iOS® device follow these steps:

  • Open the settings app
  • Tap the iCloud® Subscription at the top of the screen
  • Tap 'Subscriptions' (this may take a few seconds to load)
  • Tap the subscription you wish to manage
  • Tap 'Cancel Subscription'
  • Alternatively, to manage your subscription you can review your subscriptions associated with your Apple® Account by clicking here.

    To manage your subscription you can review your subscriptions associated with your Google Account by clicking here.

    If you wish to cancel a subscription with us, you can do so by clicking here to access your account and navigating to the services menu.

    Please see below for an overview of the simple steps.

    Login

    Login to your account on our website.

    Dashboard

    On your dashboard click 'Account'

    Menu

    On the Menu select 'My Services'

    My Services

    Click 'Manage' on your subscription

    Manage Service

    Click 'Cancel'

    Verification

    As a security measure, we require you to verify your identity as the account holder before we make any changes to your billing preferences. To facilitate this process, we dispatch a verification code to the email address associated with your account.

    If you wish to cancel a subscription with us, you can do so by clicking here to access your account and navigating to the services menu.

    Please see below for an overview of the simple steps.

    Login

    Login to your account on our website.

    Dashboard

    On your dashboard click 'Account'

    Menu

    On the Menu select 'My Services'

    My Services

    Click 'Manage' on your subscription

    Manage Service

    Click 'Cancel'

    Verification

    As a security measure, we require you to verify your identity as the account holder before we make any changes to your billing preferences. To facilitate this process, we dispatch a verification code to the email address associated with your account.


    Login
    I've forgotten my password
    I've lost my account
    WARNING: Please note that if you cancel a Total Drive subscription, you will lose access at the end of your billing term. You will have an additional 30 days grace period to download files. After this point they will be deleted.